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If you don't find an answer contact call us at 1-877-527-5367 or chat with one of our contact lens specialists.

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  • Privacy Policy

    Privacy Policy Highlights

    JC Penny Optical respects your right to privacy. We appreciate that you care about how your information is collected, used and shared. These highlights briefly summarize: (1) how we collect information from or about you offline and on JCpenneyopticall.com, (2) how we use and share that information, and (3) the choices you have with regard to the collection, use and sharing of that information.

    Our privacy practices are governed by the full Privacy Policy, which follows these highlights, and we encourage you to take the time to read the full policy.


    WHAT INFORMATION DO WE COLLECT?

    We may collect personally identifiable information about you — such as your name, postal address, email address, telephone number, and credit card account information — that you provide to us.

    We may collect your email address and non-personally identifiable information through the use of cookies, web beacons and similar technology. We also may collect transactional information about purchases you make on our JCPenney Optical website.

    We may authorize third parties to collect non-personally identifiable information from you via third-party cookies, on our behalf, in order to deliver advertisements about our products and services that are customized to your preferences when you visit other, non-JCPenney Optical affiliated web sites.


    HOW DO WE USE YOUR INFORMATION?

    Like many retailers, we may use the information we collect to process your requests and transactions; improve the operation of our website; provide you with marketing and promotional information; facilitate, improve and customize the services that we provide to you; and communicate with you about our products and services.

    We may combine any of the information, both personally identifiable and non-personally identifiable, that we collect offline, on JCPenney Optical Sites and from third-party sources.


    DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?

    We only share your personally identifiable information with third parties in the following limited situations:

    • as required by law;
    • in response to legal claims;
    • to protect the safety, property or other rights of JCPenney Optical and employees; or
    • as an integral part of a sale of all or part of our business.


    WHAT CHOICES DO I HAVE?

    Most web browsers can be set to block cookies, and you may be able to opt out of the use of third-party cookies by visiting the Network Advertising Initiative Web site.

    To opt out of receiving promotional or marketing emails from JCPenney Optical you may:

    • Click on the unsubscribe link at the bottom of any promotional or marketing email you receive from JCPenney Optical

    To opt out of receiving promotional or marketing material from JCPenney Optical via postal mail, promotional telephone calls from JCPenney Opticalor to opt out of the sharing of your information with third parties for marketing purposes, you may:

    • Click on the customer care link on the JCPenneyoptical.com Home Page to email us.
    • Write us at the following address: JCPenney Optical, Attn: Customer Care, 21 Harmon Drive Glendora, NJ 08029.
    • Call JCPenney Optical Customer Care at 1-877-527-5367 Monday – Friday, 8:30AM – 8PM E.T., Saturday & Sunday, 8:30AM – 4:30PM E.T.


    HOW DO I CONTACT JCPenney Optical

    If you have any questions, comments or concerns regarding this Privacy Policy, please contact us in writing at:

    JCPenney Optical
    Attn: Customer Care
    1 Harmon Drive
    Glendora, NJ 08029
     


    Privacy Policy

    Effective: January 1st, 2015

    This Privacy Policy describes JCPenney Optical (“us”, “we”, “our”) privacy practices with respect to information we collect both online and offline about our customers and visitors.


    COMMITMENT TO PRIVACY

    JCPenney Optical knows that you care about how your information is used and shared. We respect your right to privacy. Your ability to make informed choices about the use of your information is important to us. We want to make sure that you understand the information we collect about you, how it is used, how it is shared and the safeguards that we have in place in order to protect it. This Privacy Policy explains our policy regarding the collection, use, disclosure and protection of information.


    WHAT INFORMATION DO WE COLLECT?

    Personally Identifiable Information

    We may collect the personally identifiable information (“PII”) that you provide to us, such as when you purchase, renew or modify any personal information on JCPennyoptical.com make a purchase on JCPenneyopical.com; participate in surveys or contests; or communicate with us for any reason. The types of PII that we may collect from you include your name, postal address, email address, telephone number, and credit card account information. We may also collect transactional information about the purchases you make on JCPenneyoptical.com. Finally, we may collect certain information, such as your email address, through web beacons as described in more detail in the section titled “Information Collected Through Cookies and Web Beacons” below.

    Non-Personally Identifiable Information

    When you visit JCPenneyoptical.com, we may collect non-PII from you, such as your Internet Protocol (“IP”) address, your browser type, the referring web site, if any, the items you view or place in your shopping cart on JCPenney's Optical sites, and the path you take through JC Penny Sites. We collect non-PII through a variety of technical methods, including cookies and web beacons.

    Information Collected Through Cookies and Web Beacons

    Cookies are pieces of information that any web site may transfer to your browser that are then stored in your computer's system and which allowJCPenney's Optical sites to recognize you if you return to the Sites using the same computer and browser. We use cookies to store users’ preferences and to record information about your visit toJCPenney's Optical sites. We also use cookies to customize advertising and web page content based on browser type and user profile information. The deposit of cookies by JCPenneys Optical Sites may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity onJCPenney Optical Sites and measure advertising effectiveness, which allows us to determine which areas and features are most popular. This information allows us to make improvements to JCPenney Optical Sites.

    Third parties with whom we have partnered may use “third-party” cookies to collect non-PII from you on our behalf. These third parties will use the non-PII collected via third-party cookies to deliver advertisements about our products and services that are customized to your preferences when you visit other non-JCPenney Optical affiliated web sites on the Internet.

    Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags” or “pixel tags,” are small graphic images (usually invisible) that can be embedded in content and advertising on a web site or in an email. These may be embedded on JCPenney's Optical sites or on advertisements for JC Penny Optical appearing on third-party web sites or in email. Web beacons can recognize certain types of information on your browser, check whether you have viewed a web page or email message, and determine, among other things, the time and date that you viewed the web beacon, the IP address of your computer, and the URL of the web page from which the web beacon was viewed. We, and third parties acting on our behalf, may collect your email address through the use of web beacons when you interact with JCPenney's Optical sites or our email advertising. However, your name, postal address, credit card account information or other PII is not collected by web beacons.


    HOW DO WE USE YOUR INFORMATION?

    Like many retailers, the information we collect is generally used to process your requests and transactions, to improve the operation of our web site, to provide you with marketing and promotional information that we believe adds value to your interests, to customize your experience on JCPenney's Optical sites, to understand your needs so that we may provide you with the most suitable products and services, and to otherwise communicate with you about our products and services. We may combine any of the information, both personally identifiable and non-personally identifiable, that we collect offline, on JCPenney Optical’s Sites and from third-party sources.

    As indicated above, our third-party partners may use, on our behalf, the non-PII that they collect through third-party cookies to deliver advertisements about our products and services that are customized to your preferences when you visit other, non-JCPenney's Optical affiliated web sites on the Internet.

    Send-to-a-Friend: If  the user elects to use our referral service for sending information to a friend on JCPenney Optical Sites, we may ask them for the friend's name and email address. Some email Promotional Material may also contain links to “Send-to-a-Friend.” Any email addresses submitted to JCPenney's for the purpose of forwarding Promotional Material to others will not be used forJCPenney'smailing lists and will not be collected for re-distribution.


    DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?

    JCPenney Optical only shares your PII with third parties in the limited situations set forth below. In such situations, we provide only the information necessary to perform the function or to provide the service for which it has been shared. These third parties are not permitted to use the PII provided by us for any purposes other than those authorized by JCPenney Optical, and these third parties are required to otherwise keep the PII confidential.

    In addition, JCPenney Optical may share aggregated demographic information and/or customer-profile data with our business partners, advertisers and others. This is not linked to any PII that can identify any individual person.

    Service Providers

    JCPenney Optical may share your PII with trusted service providers who may provide operational or other support services, or who perform certain functions on our behalf. Examples include providers who fulfill orders, process payments, process rebates, distribute emails, conduct research or provide other marketing assistance.

    Other Disclosures

    JCPenney Optical  may share your PII if JCPenney Optical believes, in good faith, that such disclosure is: (a) authorized by law or necessary to comply with a legal process; (b) in response to legal claims; (c) necessary to protect personal safety, property or other rights of JCPenney Optical and its Members or employees; or (d) an integral part of a sale of all or part of our business, including assets, merger or reorganization.


    WHAT CHOICES DO I HAVE?

    Choices Regarding the Collection of My Information

    Cookies: Most web browsers will allow you to erase cookies, notify you when you receive a new cookie or block them altogether. If you would like to exercise control over JCPenney Optical collection of non-PII via cookies, please use the Help function in your browser to find instructions on how to set your browser's cookie preferences. If you elect to block cookies from JCPenney Optical Sites, you may be unable to take advantage of many of the opportunities and online features offered by JCPenney Optical Sites.

    Third-Party Cookies: To opt-out of the collection of your non-PII via third-party cookies and other types of online behavioral advertising, please click here to visit the Network Advertising Initiative web site, which enables opt-out of participating third-party online advertising networks.

    Choices Regarding the Use of My Information

    We give you the opportunity to opt out of receiving Promotional Material from JCPenney Optical or the sharing of your information with Member Service Partners and other third-party business partners for marketing purposes. Your choice to opt out will apply only to the Memberships sharing the same Membership Number (Primary Members and Household Members share the same Membership Number).

    Email: To indicate that you do not want to receive Promotional Material via email or to change the frequency with which Promotional Material is sent via email, you may:

    • Click on the unsubscribe link on the bottom of any promotional email that you receive from JCPenney Optical as the sender to access the Email Preference Center.
    • Access your Online Account via the "Sign in" link on the JCPenney Optical  Home Page and update your email marketing preferences by clicking on the subscribe/unsubscribe link.

    Direct Mail or Telemarketing: To indicate that you do not want to receive Promotional Material via postal mail or to receive promotional telephone calls, you may:

    • Click on the Customer care link on the JCPenney Optical  Home Page to email us.
    • Write us at the following address: JCPenney Optica Attn: Customer Care 1 Harmon Drive Glendora, NJ 08029
    • Call JCPenney Opticall Member Care at 1-877-527-5367, Monday – Friday, 8:30AM – 8PM, Saturday & Sunday, 8:30AM – 4:30PM.

    Third-Party Sharing: If you prefer that we do not share your information with other third-party business partners for marketing purposes, you may:

    • Click on the Customer care link on the JCPenney.com Home Page to email us.
    • Write us at the following address: JC Penny Optical Attn: Customer Care 1 Harmon Drive Glendora, NJ 08029
    • Call JCPenney Optical Member Care at 1-877-527-5367, Monday – Friday, 8:30AM – 8PM, Saturday & Sunday, 8:30AM – 4:30PM.

    Please be advised that even if you choose to opt out of all forms of communication from JC Penny Optical, you will continue to receive communications regarding product safety alerts.


    HOW DO I ACCESS MY INFORMATION?

    You may update, review or correct your account information by:

    • Accessing your Online Account via the “Sign in” link on the JCPenneyOptical.com Home Page. While logged in to your account choose “Edit” next to Newsletters and uncheck General Subscription. Then click “Save.”
    • Calling JCPenney Optical Member Care at 1-888-536-7776, Monday – Friday, 8:30AM – 8PM, Saturday & Sunday, 8:30AM – 4:30PM.
    • Writing us at the following address: JCPenney Optical Attn: Customer Care 1 Harmon Drive Glendora, NJ 08029


    IS MY INFORMATION SECURE?

    JCPenney Optical is committed to maintaining the security of information under our control. To try to prevent unauthorized access, maintain data accuracy and ensure correct use of information, we have put in place appropriate administrative, technical and physical safeguards to protect the information we collect. Any information collected on JCPenney Optical Sites is located on a secure server located behind a firewall and is not directly connected to the Internet. JCPenney Optical employs Secure Socket Layer (SSL) software and password protection procedures to safeguard PII collected.


    INFORMATION ABOUT CHILDREN UNDER 13

    JCPenney Optical Sites are general audience web sites and are not targeted to children under 13 years of age. JCPenney Optical does not knowingly collect or store the PII of children under the age of 13. If we learn that we have PII about a child under the age of 13, we will delete that information.


    CHANGES TO THIS PRIVACY POLICY

    We reserve the right to change this Privacy Policy at any time. To make you aware of material changes to this policy, we will post the date the policy was last revised at the top of the policy. We encourage you to periodically review this Privacy Policy. Your continued use of JCPenney Optical Sites constitutes your agreement to this Privacy Policy and any updates.


    YOUR CALIFORNIA PRIVACY RIGHTS

    Members and other customers and visitors who reside in California, and who have provided their PII to JCPenney Optical may request information about our sharing of certain categories of PII with third parties for their direct marketing purposes. Such requests must be submitted to us in writing at the contact address at the bottom of this Privacy Policy.

    This request may be made no more than once per calendar year. We reserve the right to not respond to requests submitted other than to the address specified below.


    HOW DO I CONTACT JCPenney Optical?

    If you have any questions, comments or concerns regarding this Privacy Policy, please contact us in writing at:

    JCPenney Optical
    Attn: Customer Care
    1 Harmon Drive
    Glendora, NJ 08029

     

    Privacy Policy

  • California Transparency in Supply Chains

    In compliance with California’s Transparency in Supply Chains Act of 2010, U.S. Vision and its affiliates make the following disclosure.

    VERIFICATION

    U.S. Vision, operating as JCPenney Optical, is committed to fair labor practices within our supply chain. We therefore engage in verification of our product supply chains through the use of reputable manufacturing suppliers who comply with the Act. In addition, U.S. Vision and its affiliates require that letters of compliance, that are signed by authorized officers of the manufacturing company, be submitted to them semi-annually. When partnering with any new suppliers an initial compliance letter is required before any purchase orders are submitted. At this time U.S. Vision does not engage in any third party verification but will continue to evaluate this process to see if it becomes necessary.

    AUDIT

    U.S. Vision, operating as JCPenney Optical, does not currently conduct on-site announced or unannounced audits of suppliers to evaluate supplier compliance with company standards for slavery and human trafficking in supply chains but will continue to evaluate this process to see if it becomes necessary.

    CERTIFICATION

    U.S. Vision, operating as JCPenney Optical, requires its direct suppliers to certify their compliance with all applicable laws, rules, regulations, orders, conventions, ordinances and standards that relate to anti-slavery and human trafficking in the country or countries that they do business in all aspects that relate to the manufacture and supply of products and services purchased. A letter confirming this compliance will be required from each supplier on a semi-annual basis. All suppliers are aware that they must stay in compliance to continue to do business with U.S. Vision or any of its affiliates.

    INTERNAL ACCOUNTABILITY

    U.S. Vision, operating as JCPenney Optical, should be made aware of any violation of our company standards regarding slavery and human trafficking by an employee or supplier in the manufacture or supply of products and services purchased. U.S. Vision will investigate any suspected case of non-compliance. If a non-compliant company is uncovered we will provide written notice and a specified period of time to take corrective action. A non-compliant supplier that can not, or will not meet the requirements to become compliant within the time period provided will have their business relationship terminated. Any employee found to be non-compliant will face corrective action or termination.

    TRAINING

    U.S. Vision, operating as JCPenney Optical, provides company employees and management, who have direct responsibility for their supply chain management with training on human trafficking and slavery, particularly with respect to mitigating risks within the supply chains of products. Our supply chain management staff consists of two vice presidents, one director, three supervisors and two buyers. Every member receives training on all company policies, practices and procedures designed to ensure that out supply chain is free of any type of coerced labor, including how to spot warning signs of potential human rights violations. In addition, periodic reviews of laws and regulations governing importation into the United States are conducted. A California Transparency in Supply Chains Act Training Manual is provided twice a year during a semi-annual training session.

    We encourage employees, business partners and the public to communicate to us any concerns, questions, or issues they may have. Please direct such communication to our Supply Chain Ethics Department, at U.S. Vision, 5 Harmon Drive, Glendora, NJ 08029.

  • Terms Of Use

    The JCPenneyOptical.com web site is owned by US Vision. The mailing address for US Vision is: US Vision Attn: JCPenney Optical Customer Care 1 Harmon Drive Glendora, NJ 08029

    Your Use of This Web Site is Governed by These Terms of Use

    Please take a few minutes to review these Terms of Use. Your use of this web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms of Use, do not use the JCPenneyOptical.com web site.

    Welcome to JCPenneyOptical.com. JCPenney Optical maintains this web site (the "Site") as a service to our Members. Please feel free to browse the Site. You may download material on the Site for personal, non-commercial use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, translate, transfer, report, or use the contents of the Site for public or commercial purposes, including the text and images, without JCPenney Optical’s written permission.

    Your access and use of the Site is also subject to these Terms of Use and all applicable laws. Additional policies and terms apply to use of specific portions of this Site and to the purchase of certain merchandise or services and are included in these Terms of Use. Please refer to and review all additional specific terms and conditions, including the terms found in our Privacy Policy. Since JCPenney Optical may revise these Terms of Use at any time and without notice, you should visit this page periodically to review the Terms of Use. Your use of the Site following any such change to the Terms of Use constitutes your agreement to follow and be bound by the Terms of Use as revised.

    JCPenney Optical grants you a limited license to access and make personal use of this Site. This license does not permit you to download (other than page caching) or modify it, or any portion of it, except with express written consent of JCPenney Optical. Nor does this license authorize any resale or commercial use of this Site or its contents, any collection and use of any product listings, descriptions, or prices, any derivative use of this Site or its contents, any downloading or copying of account information for the benefit of any third party, or any use of data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose, except as specifically permitted or with the express written consent of JCPenney Optical. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of JCPenney Optical without express written consent. You may not use any meta tags or any other “hidden text” utilizing any JCPenney Optical tradename, trademarks, service marks, or logos without the express written consent of JCPenney. Any unauthorized use automatically terminates the permission or license granted by JCPenney.

    Copyrights and Trademarks. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used without the written permission of JCPenney Optical unless provided in these Terms of Use. All materials, images, illustrations, graphics, text designs, icons, photographs, audio or video clips, digital downloads, page headers, button icons and written, electronic and other materials that are part of the Site are copyrights, trademarks, service marks, trade dress, and/or other intellectual property owned, controlled or licensed by JCPenney, one of its affiliates or by third parties who have licensed their materials to JCPenney Optical. JCPenney Optical neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with JCPenney Optical. The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of JCPenney Optical and is also protected by U.S. and international copyright law. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any materials from the Site (or any other web site owned or operated by JCPenney or its subsidiaries or affiliates) without JCPenney Optical’s prior written permission, except you may print hard copy portions of the Site in connection with product orders and for your own personal, noncommercial purposes or as otherwise specifically permitted by the Terms. No other use of the Site or the modification, distribution, or republication of materials displayed on the Site without JCPenney prior written permission is permitted.

    Copyright Infringement Claims. If you believe that material appearing on the Site has been copied in a way that constitutes copyright infringement, you may request that such material be removed under the Digital Millennium Copyright Act by notifying JCPenney Optical’s copyright agent in writing and providing the information specified below.

    • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest that is already infringed;
    • A description of the copyrighted work that you claim has been infringed upon;
    • A description of where the material appears on the site that you claim is infringing activity and that is to be removed or access to which is to be disabled;
    • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
    • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

    JCPenney Copyright Agent for notice of claims of copyright infringement on its site can be reached as follows: 

    Mail:
    Digital Copyright Agent
    1 Harmon Drive
    Glendora, NJ 08029

    Telephone:  1-888-536-7776

    Email: customercare@JCPenneyOptical.com

    Changes, Misprints, and Errors. We reserve the right to change the (a) goods advertised or offered for sale through this Site, (b) prices or specifications of such goods, (c) any promotional offers, and (d) any other part of this Site at any time and from time to time without notice or liability to you or any other person. All orders are subject to credit approval and the availability of merchandise upon successful completion of this credit check. We cannot guarantee that goods advertised or offered for sale on this Site will be available when ordered or thereafter, and we reserve the right to limit quantities sold or made available for sale. SUBJECT TO APPLICABLE LAW, WE DO NOT WARRANT THAT THE MATERIALS ON THE SITE (INCLUDING PRODUCT DESCRIPTIONS OR PHOTOGRAPHS) ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE AND WE RESERVE THE RIGHT TO CANCEL, TERMINATE OR NOT TO PROCESS ORDERS (INCLUDING "ACCEPTED" ORDERS) WHERE THE PRICE OR OTHER MATERIAL INFORMATION ON THE SITE IS INACCURATE OR WHEN WE RECOGNIZE ABUSE OF OUR POLICIES. ALL PRODUCT DESCRIPTIONS ORIGINATE FROM THE SUPPLIER OF THE ITEM OR OTHER THIRD PARTY. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or apply a credit to the payment type used in the order. Items offered on the Site will differ from items offered in our Clubs and prices may differ. JCPenney does not offer rain checks for items displayed on the Site or in the Clubs.

    For the avoidance of doubt, an order placed on this Site may be fulfilled by our merchandising partners. JCPenney Optical disclaims any responsibility or liability for any damage, loss, or injury arising out of the activities or any merchandising partner; the goods or services offered by a merchandising partner; or our merchandising partner's failure to complete your delivery

    Acceptance and Payment Terms. Advertised prices are in U.S. dollars and exclude shipping, handling, and taxes unless otherwise noted. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees.

    International Shipping. Currently, JCPenney Optical offers shipping in the United States only. We do not currently deliver to P.O. boxes, APO (military) boxes, FPO (foreign) boxes or international addresses. Shipments to Alaska and Hawaii will incur additional shipping charges. Due to shipping limitations, not all products sold on the Site can be shipped to Alaska or Hawaii. If applicable, shipping restrictions to these states will be noted in the Shipping Information section on each product page.

    Return Policy. If you are not fully satisfied with your purchase, you may return it with the original packing receipt once you have obtained a Return Authorization Number (RA#). Additional restrictions apply. Please read our Return Policy in full for specific return policies as applicable to different types of merchandise. MERCHANDISE PURCHASED THROUGH THE SITE MAY NOT BE RETURNED TO THE CLUBS. JCPenney Optical is not obligated to accept returns of merchandise ordered through the Site that are not in compliance with the published return policy.

    Submissions. We welcome your comments regarding this Site. However, any comments, questions, feedback, reviews, notes, messages, ideas, photos, drawings, suggestions or other communications, whether provided in the form of emails or submissions to JCPenney or postings to the Site (collectively, "Comments"), sent to the Site shall be and remain the exclusive property of JCPenney Optical. Your submission of any such Comments shall constitute an assignment to JCPenney Optical of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. JCPenney Optical will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

    You may post Comments, other content, send e-cards and other communications, and submit other information. You agree that no Comments you submit to the Site shall contain illegal, obscene, threatening, abusive, libelous, unlawful content or content that is defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. In addition, no such Comments or content shall consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. JCPenney Optical reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. JCPenney Optical has the right but not the obligation to monitor and edit or remove any activity or content. JCPenney takes no responsibility and assumes no liability for any content posted by you or any third party.

    You grant JCPenney Optical the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is current, accurate and complete, that use of the content you supply does not violate these Terms of Use or other JCPenney Optical policies and will not cause injury to any person or entity, and that you will indemnify JCPenney Optical for all claims resulting from content you supply.

     

    Colors. We have done our best to display as accurately as possible the colors of the products shown on the Site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

    Passwords and Security. If you use a password to access this Site or any portion of it, then you are responsible for maintaining the confidentiality of the password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur on your account or with your password. In the event that the confidentiality of your account or password is compromised in any manner, you will notify JCPenney Optical immediately. JCPenney Optical reserves the right to take any and all action as it deems necessary or reasonable to maintain the security of the Site and your account, including without limitation, terminating your account, changing your password or requesting information to authorize transactions on your account. While JCPenney Optical takes prudent steps to protect your account and the Site, it cannot protect your information outside of the Site. When you send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically and agree that we may communicate with you by email or by posting a notice on this web site. We do not include details of your personal financial information in emails unless you specifically request we do so or as necessary to answer your question. You acknowledge and agree that unencrypted email sent over the Internet is not secure and may be read by others, and you agree that when you request that we send you email you are authorizing us to transmit and disclose your information from time to time in an unencrypted manner. You further acknowledge that emails sent with this information are not stored in a secure manner.

    You agree that we may treat specific actions by you, such as checking boxes to receive email updates, sending us an email directly or through the Site, or leaving a telephone message with an email address for JCPenney Optical Member Care to respond to an inquiry about your account, as a request that we communicate with you by unencrypted email.

    Privacy Policy. JCPenney Optical respects your right to privacy and our documented Privacy Policy details our practices and policies. We are the sole owner of collected information and we will not sell, share or rent this information in ways different than disclosed in our Privacy Policy.

    JCPenney Optical makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of web sites accessible by hyperlink from this Site, or web sites linking to this Site.

    DISCLAIMERS -- GENERAL

    THE SITE IS OPERATED ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, JCPENNEYOPTICAL.COM, DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

    WITHOUT LIMITING THE FOREGOING, THE JCPENNEY OPTICAL BUSINESSES DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THE SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.

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  • How do I get a rebate?

    We make it easy to take advantage of vendor rebates. We provide the amount of the rebate you will receive based upon your purchase and a link to the vendor rebate page in your order confirmation email. 

    If you have any problems processing your rebate you can always call us at 1-877-527-5367 or use our Live Chat.

  • What if I don't get my rebate?

    Rebates are only available during specific times, and the contact lens vendors determine eligibility. If you think you are eligible for a rebate and did not get it, call us at 1-877-527-5367 or use our Live Chat. 

  • Do you accept FSA (Flex Spending Accounts)?

    Yes, you can use your FSA card to make a purchase as long as it is affiliated with a major credit card.

  • What credit cards do you accept?

    We accept all major credit cards, American Express, Master Card, Visa and Discover.  You can also use your FSA card to purchase lenses.

  • Do you accept any insurance cards?

    We do not accept insurance cards at this time, but you can use a copy of your order to submit to your insurance company for reimbursement. We cannot guarantee what you will be reimbursed as it is up to the individual insurance companies.

    If you have any questions, contact us at 1-877-527-5367 or use our Live Chat. 

  • FAQ Unilateral Pricing Policy for Contact Lenses

    What is the Unilateral Pricing Policy or UPP?

    Unilateral Pricing Policy or UPP is where a contact lens manufacturer mandates a minimum price on their contact lens products. Under this policy <> cannot advertise or sell any of these UPP products under the established UPP price. If we do not comply with the manufacturer, they will cease to supply UPP products to us and therefore we would no longer be able to sell it to you, our valued customers.

    Why did the manufacturer adopt UPP and what are the effects?

    The manufacturers state that they have instituted the UPP for their customers however, the adoption of the UPP essentially prevents marketplace competition. This eliminates your ability to shop around for the best price on these contact lens brands, as well as our ability to offer relief.

    Why have the prices of my contact lenses increased since my last order?

    The manufacturers have created a “floor” or a “minimum’ price that the lenses may not be priced below. Our prices had been lower than that “minimum” prior to this change in policy. The UPP has caused us to raise our prices on these contact lens brands in order to remain in compliance with this policy. We at <> value you as our customers, so we work directly with the contact lens manufacturers to insure you receive the highest quality product.

    Have my lenses been effected by UPP?

    The following contains a list of the contact lenses that are currently under these price restrictions by their manufacture:

    Manufacturer Product
    Bausch & Lomb ULTRA
    Alcon DAILIES TOTAL 1
    Alcon Air Optix Colors
    Alcon Dailies AquaComfort Plus Toric
    Alcon Dailies AquaComfort Plus Multifocal
    Vistakon 1-DAY ACUVUE MOIST
    Vistakon 1-DAY ACUVUE MOIST for ASTIGMATISM
    Vistakon 1-DAY ACUVUE TruEye
    Vistakon ACUVUE OASYS
    Vistakon ACUVUE OASYS for ASTIGMATISM
    Vistakon ACUVUE OASYS for PRESBYOPIA
  • How do I know my prescription has expired?

    Under federal law your prescription is good for one year, depending on the state where your eye care provider is located your prescriptions may be good for two years.  If you think your prescription has expired please contact your eye doctor.  We recommend that you see your eye doctor annually. 

    If you have any questions, contact us at 1-877-527-5367 or use our Live Chat.

  • When Will My Order Ship?

    We will ship your order as fast as we can. When we receive your order, we will verify your prescription with your eye doctor. We do this as quickly as possible. Once your prescription is verified we will ship your order.

  • Can I return my order?

    JCPenney Optical selects the highest quality lenses for our customers and stands behind the products we sell. If you are not completely satisfied with your purchase, you are entitled to return your unopened lenses.

    You may return your purchase up to 30 days from the purchase date. All returned boxes of contact lenses must be unopened, unexpired, and include the original packaging. All returned contact lens boxes cannot be written on or tampered with in any way.

    With JCPenney Optical, returns are simple and easy.

    For help with returning your purchase, call us at 1-877-527-5367, email us at customercare@jcpenneyoptical.com or use Live Chat.

  • Why do you have to verify my prescription?

    Under the Fairness to Contact Lens Consumer Law, we are required to verify your contact lens prescription. During the ordering process we will provide you with the opportunity to search our database to find your eye doctor or store/clinic. If your eye doctor is not on our list, we will ask you for the name of your doctor, their address, and/or the name of the store/clinic where you had had your eye exam for your contact lenses.

    We will use this information to verify your prescription. After your prescription is verified, you will be able to view your prescription in your account.

    To expedite verification, you can send a copy of your contact lens prescription by fax to [1-856-718-3649] or by email to [Click Here to email rx@jcpenneyoptical.com]. If you are able to send us a valid copy of your contact lens prescription then we don’t have to contact your eye doctor to verify your order. Please include your order number on the attachment and on the fax or email.

    If you have any questions please don’t hesitate to call us at 1-877-527-5367 or use our Live Chat. 

  • Do you take international orders?

    At this time we do not accept international orders. If you have any questions call us at 1-888-536-7776 or use our Live Chat.

  • How do I place an order?

    Before you order you will need your contact lens boxes or your prescription. If you do not know your eye doctors name, but know the store location, you will be asked to provide that during the checkout process. We will contact them to verify your prescription before we ship your order.  

    To expedite verification, you can send a copy of your contact lens prescription by fax to [1-856-718-3649] or by email to [Click Here to email rx@jcpenneyoptical.com]. If you are able to send us a valid copy of your contact lens prescription then we don’t have to contact your eye doctor to verify your order. Please include your order number on the attachment and on the fax or email.

    You can place an order by using JCPenneyOptical.com, calling us at 1-877-527-5367 or using our Live Chat.

  • What if I use different brands for each eye?

    To order different prescriptions for each eye just check the correct eye for each prescription and leave the other eye unchecked.

  • How do I check my order status?

    You can check on the status of your order by clicking on your account and finding your order to see the status.  If you have any questions call us at 1-877-527-5367 or use our Live Chat. 

  • Why do I need to register?

    You need to register so we have all your information to complete your order. By law purchasing contact lenses on line requires eye doctor verification and we use the information in your order and registration. Registration also improves communication between JCPenney Optical and our customers. We also offer special promotions and orders tailored to your needs. 

  • Do you save my eye doctor information?

    Yes, your eye doctor information is saved in your account in the Eye Doctor Prescription section. You can edit your doctor information if it has changed. 

  • Does my account have my prescription?

    Yes, your most recent prescription is saved in your account for future orders.

Online contact lens sales are prohibited in Arkansas, Hawaii, Vermont, and Rhode Island.