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Contact Us

We’re here to help, our customer care team is ready to assist you with any questions or concerns.

Use the menu on the left to find answers to commonly-asked questions about ordering contact lenses or finding your prescription.

If you need more help you can contact us by phone, live chat, email or fill out the form below. We look forward to hearing from you!

Email us at customercare@jcpenneyoptical.com

Customer care phone no. 1-877-527-5367

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JC Penney Optical
  • 1-877-527-5367
  • Customer care specialists are available Monday through Friday 8:30am - 6:30pm Saturday & Sunday 10:00am - 6:30pm EST

    Live chat by BoldChat

Online contact lens sales are prohibited in Arkansas, Hawaii, Vermont, and Rhode Island.